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GIS – Tool for Simplifying the Collection Management System in Banks and Financial Service Organizations
P K Panigrahi
Faculty, Loyola Institute of Business Administration (LIBA),
Loyola College, Nungambakkam, Chennai, State- Tamilnadu, Pin–600 034, India
Email: p_panigrahi@lycos.com
P. Vijay Sagar
EGIS Solutions Private Limited, Chennai, India,
Email: pvsls@yahoo.co.in
P. Ronald Raajesh
Sr. Area Executive, TVS Motor Company Ltd., Vijayawada, State: Andra Pradesh, India
Email: ronaldraajesh_p@hotmail.com
The Collection Process:
When a customer avails a loan or a credit card from a Multi National Bank, he is instructed to pay the installments or the due amount via cheque or cash by either depositing it at collection boxes placed at various ATM centers, the bank’s branches or at certain shopping centers. When a customer defaults the payment the Tele-Collection Officer reminds the defaulter over phone that his payment is due and fixes an appointment with the customer. The Field Collection Officer visits the defaulter to ensure that the customer repays the loan amount or the credit card due via a cheque which is deposited in the nearest collection box or branch.
Issues of Concern in the Collection Process:
- The Bank is unable to decide in which area it has to place collection boxes so as to facilitate the deposit of cheque and cash so that the number of defaulters are reduced.
- The location of the customer can change over a period of time. Hence a collections officer who has visited the customer once again has to search for his location.
- The Bank is unable to find in which geographic location the number of defaulters is more.
- The easiest route through which a collection officer can travel so as to meet the maximum number of defaulters is not known.
- Difficult in assessing the demographic patterns of defaulters in certain regions like living within 3 km of a collection center or living more than 2 km away from all collection centers and located in one zone, etc.
- Difficulty in finding the main geographic area in which a particular type of defaulter is not present.
Methodology
- Preparation of zonation map of Chennai City
- Preparation of road map of Chennai City
- Location of ATM Centers using GPS data
- Location of customers using Geocoding a module developed using Map Objects and VB
- Classification of defaulters based on type of defaulters viz., Credit Card, Housing Loan and Personal Loan.
- Analysis of the defaulters, to find the location of the defaulters, method of collection, with respect to the Bankers, similarly from the point of view of the defaulters suggestions are made to learn the exact location of the ATM etc.
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